Refund Policy

This Refund Policy applies to paid digital products purchased directly from AssessmentPrepHub. Free practice tests require no refund. A product offer or checkout may provide a more generous product-specific promise; if so, that promise controls for that purchase.

AssessmentPrepHub does not currently promise that every future product will use the same access period or pricing model. Before a paid product is offered, its checkout should identify what is included and any applicable refund window. Nothing in this policy limits a refund or cancellation right that applicable law requires.

The principle we use

Refund eligibility should reflect whether the purchased digital value has been used. We aim to handle unused access, accidental duplicate charges, and unresolved delivery failures fairly while protecting original question banks and reports from use-and-return abuse.

Typical eligibility by product state

Purchase state	Typical resolution
Duplicate charge for the same purchase	Refund the confirmed duplicate
Product was not delivered or remains inaccessible after reasonable troubleshooting	Restore access, replace the entitlement, or refund
Individual exam or report entitlement has not been started or viewed	Normally eligible for refund while the stated request window remains open
Credit pack has no consumed credits	Normally eligible for a full refund while the stated request window remains open
Credit pack is partly used	May be eligible for a proportional refund of unused credits, less any clearly disclosed non-refundable value or provider cost where lawful
Exam has been started, report viewed, download supplied, or access substantially consumed	Normally not refundable unless defective, misdescribed, or required by law
Low practice score, missed target, failed employer assessment, or no job offer	Not by itself a basis for refund

The exact record of attempts, report access, credits, and entitlements may be used to determine how much digital value has been consumed.

Technical problems

If access does not work, contact us promptly. We may ask you to try reasonable troubleshooting steps or provide a screenshot, device/browser information, and the affected URL. You do not need to disclose a password or full payment-card number.

If a verified problem prevents use and we cannot restore substantially conforming access within a reasonable time, we will provide an appropriate remedy. Depending on the situation, that may be corrected access, a replacement entitlement, credit, a full refund, or a proportional refund.

Temporary maintenance, a problem caused by an unsupported or severely outdated browser, a lost password that can be reset, or failure to read clearly displayed system requirements does not automatically make a purchase refundable. We will still make a reasonable effort to help.

Unauthorized or disputed payments

If you do not recognize a payment, contact both us and your payment provider promptly. We may ask for information needed to locate the transaction and verify the request. We may suspend the associated entitlement while an unauthorized-payment or chargeback investigation is open.

Please contact us before opening a chargeback when the issue is access, product fit, or a duplicate purchase; direct resolution is usually faster. This does not remove any right you have to contact your bank or payment provider.

How to request a refund

We will acknowledge or review a complete request as soon as reasonably practical. Additional identity or transaction verification may be required to prevent fraud. If approved, a refund is normally sent to the original payment method. The payment provider and your financial institution control when the funds appear after processing.

Discounts, bundles, and promotional value

For a bundle or discounted purchase, any proportional refund is based on the amount actually paid and the unused portion—not the standalone list price of each component. Promotional, bonus, or free credits generally have no cash value and may be removed when the related purchase is refunded.

If a refunded purchase generated access or credits that were transferred, redeemed, or used in another account, we may deduct the consumed value where lawful.

Payment-provider purchases

If a product is sold through a marketplace or provider that controls refunds, you may need to use that provider's process. We will identify this when reasonably possible. Provider rules do not reduce mandatory rights that apply to your purchase.

Policy abuse

We may deny a request that is fraudulent or materially misrepresents usage, except where a refund is required by law. Repeated purchase-and-refund behaviour, account sharing, copying, scraping, or using substantial digital content before requesting return may be considered when assessing eligibility.

Effective date and scope