Digital Delivery Policy

Effective date and scope

Effective and last updated: September 8, 2026

AssessmentPrepHub provides digital content and online access. We do not ship physical books, printed tests, or other goods unless a future product page expressly says otherwise. No shipping fee applies to a digital-only purchase.

This policy explains how free and paid access is delivered. The product description shown before checkout controls the specific content, access period, credits, device requirements, and other included features.

Free content delivery

Public guides and free practice experiences are delivered through the website. If a free feature requires an email or account, that requirement will be shown before you submit information. Internet access and a compatible browser are required.

Paid digital delivery

When paid products are offered, delivery normally follows successful payment confirmation:

1. You complete checkout with an available payment provider.
2. The provider sends AssessmentPrepHub a successful payment confirmation.
3. We attach the product, credits, exam entitlement, report access, or other digital right to the applicable account or order.
4. A confirmation page, account area, and/or email tells you how to access it.

An order acknowledgement is not necessarily a successful payment confirmation. Access is considered delivered when the purchased entitlement is made available to the account or access method identified at checkout, even if you have not yet opened every included item.

Most successful digital orders should be available shortly after confirmation. Fraud review, delayed provider notifications, network errors, or an incorrect account email can delay access.

What you need to provide

Use an email address you can access and check it for accuracy before payment. If checkout requires an account, sign in to the same account when looking for the purchase. Keep your order reference and review spam, junk, and promotions folders for transactional email.

You are responsible for maintaining a compatible device, current browser, stable internet connection, and any software clearly disclosed on the offer page. We recommend enabling cookies or local storage needed for authentication, checkout, and saved progress.

Access periods and usage allowances

A paid offer may provide time-limited access, a number of credits, individual exam attempts, report entitlements, or another clearly described allowance. The offer page should state the applicable limit before checkout. The period normally begins at the point stated in the offer—such as successful purchase, first activation, or a named start date.

Do not assume that a product is lifetime access unless the checkout explicitly uses that term. Saving or printing material does not extend an online entitlement, and unused credits may expire if the offer clearly disclosed an expiry.

If access is missing

If payment succeeded but access is not visible:

1. refresh the confirmation or account page and sign in again;
2. confirm that you are using the email or sign-in method used at checkout;
3. check the payment status and your email folders;
4. try a current version of a supported browser without an aggressive script blocker; and
5. email support@assessmentprephub.com if the issue remains.

Include the account email, order or transaction reference, product name, approximate purchase time, and a description or screenshot of the problem. Do not send a password, security code, or full card number.

We will investigate using payment and entitlement records. If payment was confirmed, we will use reasonable efforts to restore the purchased access. If we cannot deliver substantially conforming access within a reasonable time, the Refund Policy explains the available remedy.

Incorrect email or account

Contact us promptly if you entered the wrong email or completed checkout while signed into the wrong account. We may require evidence that you control the purchase before moving access or correcting information. Some provider records cannot be altered, but we may be able to correct the AssessmentPrepHub entitlement.

Service changes

We may update the presentation, question mix, or technical delivery of a product to improve quality or security. A change should not materially remove paid value during the promised access period. If a product must be discontinued, we may provide replacement access, credit, a proportional refund, or another remedy required by law.

Contact and related policies

Delivery help: support@assessmentprephub.com.

Also read the Terms and Conditions, Refund Policy, and Privacy Policy.